If you run a small business, it is likely you will need tech support at some point. Whether you are bringing in a professional to set up an internet connection in a new office or you have problems with a computer and need to take it in for repairs, there are ways you can make sure your tech support experience will be fast, efficient, and inexpensive. Below are four things you can do that will reduce your need for tech support and make it more efficient when you use it.
Standardize Your Equipment
If you use the same equipment throughout your entire office, you can streamline your tech support. Not only does this make setting up new networks fast and easy, it also makes it easier to diagnose issues across your network. Finally, it makes it easier to have thorough, fast employee training on proper use and care of your equipment. While the initial purchase of matching equipment for your entire office may be expensive, it is a cost that will pay out in cheaper servicing in the future.
Standardize Your Software
Standardizing your software across all machines in your office has the same benefits of standardizing your hardware. Once you have installed standardized software on your computers, make sure that you put in safeguards against employees installing extra software. This will limit viruses and other issues that may result in the need for intensive tech support or a fresh install of your hardware.
Know and Respect Your Equipment Life Cycle
Most office technology has a life cycle of 3-4 years. After four years, the technology is usually dated and prone to more frequent updates and maintenance. If you replace your equipment every 3-4 years, you will be able to use the latest equipment in your office and you will have access to continually updated firmware for your equipment. You should work out a schedule for updating your equipment with your tech expert.
Work With One Tech Expert
Going to one expert for hardware problems, another for software, and a third for Internet can complicate your office unnecessarily. Instead, you should find one expert who knows your office, understands your needs as well as your current machinery, and can make recommendations for you when you run into problems. For this, you should consider working with a general business technology consultant as opposed to finding an expert in just one area of technology.Share